Last updated: 8 November 2026
At Saúde em Sua Casa we know that the people who come to us are often caring for someone. We treat your data with the same care: we only collect what we need, we explain what it is for, and you can always ask us to see, correct or delete it.
1. Who we are
The controller of your data is Edir Sousa, Lda., Portuguese tax number (NIF) 514865075, registered at Rua Fernando de Freitas, N.º 46, Porta D, 4970-744 Arcos de Valdevez, Portugal, which runs the online shop saudeemsuacasa.pt.
For any privacy question, email us at [email protected] or write to the address above.
2. What data we collect
- When you place an order: name, billing and delivery address, postcode, phone, email, tax number (if you give it), company name (if applicable) and the products you bought.
- When you create an account: email, name and password (stored encrypted). If you choose to sign in with Google or Facebook, we receive the name and email linked to that account.
- When you contact us (form, email, phone, WhatsApp or chat): the details you give us and the content of your message.
- When you subscribe to the newsletter: email, name and your preferences.
- When you browse the site: technical data (IP address, device and browser type, pages visited) and, only if you accept, statistics and marketing cookies. See our Cookie Policy.
We do not collect health data about you. The products you buy may reveal health needs, so we never use your purchase history for personalised advertising without your consent.
3. What we use the data for and on what legal basis
| Purpose | Legal basis (GDPR, Art. 6) |
|---|---|
| Processing, invoicing and delivering orders; handling returns and warranties | Performance of the contract and compliance with legal obligations (tax and consumer protection) |
| Managing your customer account | Performance of the contract |
| Answering contact requests and the chat assistant | Legitimate interest in replying to you, or pre-contractual steps at your request |
| Sending newsletters and offers | Consent, which you can withdraw at any time |
| Asking you to review your purchase through Google | Consent, given at the end of the purchase |
| Measuring how the site is used and improving the experience | Consent (statistics cookies) |
| Showing relevant ads on Google and Meta (Facebook, Instagram) | Consent (marketing cookies and, where applicable, customer lists) |
| Protecting the site against fraud and attacks | Legitimate interest |
4. Who we share the data with
We do not sell your data. We only share it with providers that help us operate and are bound to protect it:
- Payments: Eupago (Multibanco and MB WAY) and PayPal (PayPal, card and Apple Pay). Card details are handled directly by these providers and never stay on our site.
- Deliveries: CTT — Correios de Portugal.
- Hosting, security and performance: our hosting and server management providers, Cloudflare, Patchstack and Jetpack (Automattic).
- Email and newsletter: Acumbamail and our email delivery provider.
- Chat assistant: Anthropic, which processes the messages written in the chat to generate the replies.
- Statistics and advertising (only with consent): Google (Analytics, Ads, Merchant Center and Customer Reviews), Meta Platforms (Facebook and Instagram) and Microsoft (Clarity).
- Authorities: when the law requires it (for example, the tax authority).
5. Transfers outside the European Union
Some of these providers (such as Google, Meta, Microsoft, Anthropic, Cloudflare and Automattic) may process data in the United States. In those cases, transfers rely on the safeguards provided by the GDPR, such as the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission.
6. How long we keep the data
| Data | Period |
|---|---|
| Orders and invoices | 10 years, the legal retention period for tax documents |
| Customer account | While the account is active; deleted after 3 years of inactivity |
| Contact requests | 2 years after the last reply |
| Chat assistant conversations | 90 days |
| Newsletter | Until you unsubscribe |
| Server technical logs | About 28 days |
| Cookies | See the Cookie Policy |
7. Your rights
At any time and free of charge, you can:
- access your data and get a copy;
- ask us to correct inaccurate data;
- ask us to delete it, when it is no longer needed or the law does not require us to keep it;
- ask us to restrict processing or object to it, including marketing;
- receive your data in a commonly used format (portability);
- withdraw your consent, without affecting what was done before.
To exercise these rights, email [email protected]. We reply within one month. If you believe your rights have not been respected, you can lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt, or with the data protection authority in your country.
8. Chat assistant
The chat assistant is an artificial intelligence system. It does not make decisions with legal effects on you and has no access to your order history. Please do not share health, payment or other sensitive data in the chat.
9. Security
We use encrypted connections (HTTPS), protection against attacks, backups and restricted access to data. No system is infallible; if an incident puts your data at risk, we will inform the CNPD and, where the law requires it, you.
10. Minors
The shop is intended for people over 18. We do not knowingly collect data from minors.
11. Changes
We may update this policy. The date at the top shows the version in force; significant changes will be announced on the site.
